Customer Comments

1-866-638-4328

Customer Comments


All comments are exact words of our valued customers. Only personal references, irrelevant topics, and full names have been edited for security reasons.

Dear All at netburner.net;

All questions can be answered with few words! I am so thrilled to have discovered you! Your staff that I spoke with was the greatest and the email billing will work out great for me! I have already been telling my friends about the wonderful and prompt service you have provided! Compared to my last server, you are like daylight and dark! Thank you for everything, and yes, I plan on being here for years to come!

Sincerely,

L.S. -Lee County, KY

I love the kind and helpful way that I have been shown by the staff of Netburner.

I can't think of a thing at the moment that I would like to see changed.

BTW the free virus scanner is super. Thanks for the recommendation.

B. K. Johnson County, KY

My service has been excellent so far and I am pleased with your staff, they are helpful and available when I have any questions. If I have any trouble I will be sure to notify you. Thank You for excellent service, have a good day!

Oh by the way, customer service did tell me that my bills would come to my e-mail.

Thank You-

Emily

I have had problems for the last 3 months ,with, what I thought was my computer. The crew at Netburner tried everything in their power and even borrowed some from up above at times to help me. I've had Thoroughbred and bell south internet services and both providers said I had a bad modem, or even a bad system. Granted its old, I still had doubts. I did however install a new modem and guess what? Same old thing, slow connection, NO CONNECTION!, disconnects, you name it. Then I found NETBURNER. They got it right off the bat!!!! PHONE LINES. Yes, I did have bellsouth out several times. 4 to be exact, then NETBURNER had me take my system to my cousin's and see what happens. You guessed it! It worked great. Once again the phone repairman was out again, after telling them my story, they found something wrong, (of course). Now thanks to the crew at NETBURNER I'm up and running. The moral of this story........There's others, then there's the greatest, NETBURNER!!

J. Frazier -Johnson County, KY

Netburner,

Everything is great and I have 4 people thinking about getting your service.. You guys are really nice and friendly and I have no problems. I am really thrilled at the connection speed I am receiving (48k at the slowest) THAT'S GREAT!!!! I will inform more people of your quality services and customer satisfaction. ...

Regards,

V. W. -Johnson County,KY

Netburner,

Your service has been much better than my previous internet provider and yes

the staff was very informative and told me about my bill via e-mail. And yes i have

told my family and friends about your service and some are considering changing

providers.....

Thanks,

Linda

Netburner, you guys are the greatest. you make it a pleasure to have you as my isp,

thank you so much for the info...your loyal patron...Dwight..

Netburner: Thank you for your follow-up letter concerning my joining netburner.

I have had NO problems getting on the Net. ... Your staff that I spoke with was extremely courteous and informative. Your staff assisted me with utmost proficiency and I appreciate their friendliness and one-on-one attitude.

... I will recommend your service to my friends and family.... I have no suggestions to improve your service...I've only been on a couple of days and its great. Where have you been all my net-life?

B.H.

Netburner,

So far we are pleased with everything. Thanks for all the good work!

We thank you. Your service has been helpful, friendly and so much fun. I've benefitted greatly from it this holiday, as I've saved a lot of money I would have spent on fuel and tax by shopping online. No crowds! Its great! You guys are great! Merry Christmas and we look forward to more of your great service in the coming year. As always, thanks so much.

Sincerely,

M. H. and Family

Netburner,

I wanted to send just a small note to let you guys at Netburner know how much I appreciate your service. You not only provide what I pay for but you go above and beyond the call of duty. I only wish all of my utility providers took their jobs so seriously and were so friendly !

Thank You !

T W

Netburner,

Thanks for the settings solution ( software compression, and TCP/IP only), my system is connecting like I plug it into the wall! The response time for pages that I surf is also much better.

Dave

i am sending all of you at netburner.net a very,

special thank you from the bottom of my heart for standing,

by me and getting me up & running not many people tell,

you thanks for a great job & being thier for me in my time,

of need. i am wishing all of you at netburner.net a wonderfull,

christimas & a beatifull new year. i hope i will be around,

to send you one of these next year to let you know much,

i appreciate all of you. may god bless all of you.

sencerley yours larry.

I am very pleased with the service that you provide.

K C

And I want to thank each and everyone for makein it posible for me to be on the internet. I also want to WISH A MERRY CHRISTMAS AND HAPPY NEW YEAR to each and everyone of you at netburner.

T M

I really enjoy Netburner as my ISP. It's the best I have had. I really appreciate the way you keep your customers informed about what is going on! Thanks for providing such friendly service.

M.H.

I think you all have done a wonderful job, I am glad to be a customer.

Yours truly

D. J.

No problems yes great staff yes informed of e-mail invoice love it have

already recommended your service.

Beth

The staff was very curteous and helpful. They did inform me of the bill sent to my email, and i would recmmend the service to anyone i

know.

So far I have enjoyed the service. I have had no problems and the staff was

very helpful and courteous. As of today I would most definitely recommend

your service to my family and friends.

hi there

today, i was at yr office in paintsville and i purchased inter-net with yr company and i wanted to say i am very pleased with yr service and am happy i chose your inter-net service.

thank you

T.B.

1- No, eventhou I've not had the netburner service but for a short while,

I've seen it to be great... My friends recommend your internet service

highly, keep up the great work!

2- The night I signed up with netburner I found the staff to be extremely

nice and helpful!

3- Yes I was told about the e-mail billing!

4- Yes I would recommend your service highly!

5- All I can say with this question is keep up the fantasic work!

6- The only suggestion that I would like to voice would be to have a 24/7

tech support! I've always found that to be a great help to me!

You guys are on the ball - no one else would send out messages about virus

alerts or connection problems like this, you will be in business a long time

with this approach

I would just like to say, I am satisfied with this service, where before with my old isp, I was getting booted quite a bit and having trouble downloading the screens.but with you guys I am completely satisfied.

Thank You,

satisfied customer

Netburner,

Here's the answers to your questions:

1. We have not experienced any problems with your service at all. The only problems we have had have been with MSN messenger.

2. Your staff has been very helpful. I am very dumb when it comes to all this stuff and they don't even laugh at me.

3. No, I was not told that my bills would be sent to my EMAIL address, but that is no problem. I guess I just print them out and mail them with my check?

4. We have already recommended your service to as many people as we know in this area that are on the web.

5. Keep up the good work!

6. If you have any info for using the web the easy way I sure would appreciate having it sent to me.

Thank you, and Have a Great Day!

J L

I just want to let you guy's know that before I signed on with netburner

I looked at other places for services and I can honesty say that netburner

was and is the cheapest and the company that has the nicest people and the

most helpful people that I had found and I just want to thank you for

providing the best internet service out there.

I really like your internet service. Its faster than the one I had before, easy to use, and yes I would and will recommend it to others. The tech help is also helpful.

As of this time we are not having any problems with the service, the staff have been great with us, we would highly recommend your service to our family and friends.